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1.1. The User/Buyer of Goods has the right to refuse to fulfill the concluded contract and return the Goods of proper quality, except for the following categories of Goods (§ 1837 of the Civil Code (Act No. 89/2012) of the Czech Republic):

- perishable goods or goods with a short shelf life,

- goods in hermetically sealed packaging, which for health or hygienic reasons are not recommended for return after the Consumer has violated them (e.g. damaged the protective packaging of the goods or broken the protective cap, or if other contamination of the goods may occur).

- other goods under the law of the Czech Republic, the law of the European Union or the law of the Member State, where applicable.

1.2. The period for the return of Goods of proper quality is 14 (fourteen) days after the User/Buyer has received the Goods (§ 1829 of the Civil Code (Act No. 89/2012).

After 14 (fourteen) days from the date of receipt of the Goods, the Goods of proper quality cannot be returned.

1.3. Goods of proper quality may be returned under the following conditions:

- The Goods of proper quality must have the original appearance, configuration, packaging with which it was handed over to the User/Buyer of Goods (Recipient) upon acceptance.

- The returned Goods of proper quality have not been in use.

1.4. In case of returning the Goods of proper quality at the Seller's request, the User/Buyer of Goods shall pay the transportation costs incurred by the Seller to return the Goods to the warehouse.

This condition is interpreted by the Parties as a proper notification by the Seller to the User/Buyer of Goods about the obligation of the User/Buyer of Goods to bear transportation costs in case of returning the Goods of proper quality, in accordance with paragraph "g" &1820 of the Civil Code (Act No. 89/2012) of the Czech Republic.

2.1. The User/Buyer of Goods has the right to return or exchange the Goods of improper quality.

2.2. The Goods of improper quality are goods that contain defects. A defect of the Goods is their non-compliance with the mandatory requirements stipulated by law, or with the terms and conditions of the Agreement, or with the purposes for which the Goods of such kind are usually used, or with the purposes of which the Seller was informed by the User/Buyer of Goods when concluding the Agreement.

IMPORTANT: Difference of design or decoration elements of the Goods and their packaging from the images posted on the Site, as well as small wrinkles and irregularities, creases, small scratches of the packaging and other minor defects of the Goods, which do not spoil the appearance of the product and do not affect its utility, are not signs of improper quality.

2.3. Goods of improper quality are subject to return or exchange during the shelf life or service life of the Goods.

2.4. If the User/Buyer of Goods has received the Goods of improper quality and the Seller has not agreed otherwise in advance, the User/Buyer of Goods is entitled to make claims in accordance with the applicable legislation of the Czech Republic, the European Union or a Member State, where applicable, in the field of consumer protection of his/her choice (replacement of the goods, refund of the money paid for the goods, etc.).

3.1. To process the return of Goods of proper quality, the User/Buyer of Goods shall apply to the Seller through the Customer Service (call-center) or send a request to reject the Goods through the Personal Account, indicating the number of the Order, attaching the Application for refund of the money paid for the Goods and a document confirming that the Goods of proper quality have been sent to the Seller.

3.2. In order to return the Goods of improper quality, the User/Buyer of Goods shall apply to the Seller via the Customer Service (call-center) or send an application via the Personal Account, specifying the necessary information and attaching the documents named below.

Information and documents attached to the application for return of the Goods of improper quality:

• number of the Order,
• description of the essence of the claim to the Goods (Order): manufacturing defect, discrepancy in quantity, discrepancy in assortment (the wrong product came), etc,
• application for return of Goods and money;
• a copy of the Statement of identified discrepancies (defects of the Goods), drawn up with a representative of the transportation company (delivery service), or unilaterally, if it is permissible under the terms of this offer;

At the Seller's request, the User/Buyer of Goods shall also provide:

• a copy of the document confirming payment for the Goods;
• a copy of the description of the Order (Goods) delivered to the User/Buyer of Goods;
• photo/video confirming the improper quality of the Goods.

4.1. The refund to the User/Buyer of Goods of the money paid for the Goods, subject to return under the terms of this offer, is carried out within 14 (fourteen) days, after the User/Buyer of Goods sends an application to the Seller for the return of funds, provided that the User/Buyer of Goods confirms the sending (return) of the said Goods to the Seller, or to the person specified by him/her (paragraph 4 &1832 of the Civil Code (Law No. 89/2012).

4.2. The refund to the User/Buyer of Goods of the overpaid funds, in case of change or complete cancellation of the prepaid Order, as well as in case of cancellation of the Order due to its non-receipt by the User/Buyer of Goods - is carried out within 14 (fourteen) days after the User/Buyer of Goods sends an application for refund to the Seller.

4.3. The User/Buyer of Goods can send an application for refund either through the Personal Account or to the Customer Service (call-center) by e-mail: [email protected]

4.4. The refund of the money paid for the Goods by the User/Buyer of Goods through electronic payment is made by the Seller in the same way. The return of funds to the User/Buyer of Goods by another method is possible only if the User/Buyer of Goods agrees to it and if it does not entail additional costs for him/her (Clause 1 &1832 of the Civil Code (Law No. 89/2012).